Refund policy
Last updated
The short version
- Full refund within 14 days of buying. No reason needed.
- Email celestelincorporation@gmail.com from the address you bought with. No form, no quiz.
- The money goes back to your original payment method through Stripe, normally in 5 to 10 business days.
- Your access to the paid lessons ends when the refund is made. One refund per person.
- Thinking about a bank dispute? Ask us first. We aim to answer within 2 business days.
This box is a summary. The full text below is what applies.
1. 14 days to change your mind
If you buy the course and decide it is not for you, ask within 14 days of the purchase and we refund the full $150. You do not have to give a reason, and it does not matter how many lessons you have watched.
The window starts the day after you pay. An email sent on day 14 counts.
2. How to ask
Email celestelincorporation@gmail.com from the email address you used to buy, and say you would like a refund. That is all. There is no form to fill in and no quiz to pass.
If you can no longer use that address, write from another one and include the date and amount of the payment so we can find it.
We aim to answer within 2 business days.
3. How the money comes back
- Refunds go back to the payment method you used, through Stripe. We cannot send a refund to a different card or account.
- It normally takes 5 to 10 business days to show on your statement. That part is up to your bank.
- You are refunded the full amount you paid, in the currency you paid in. If your bank converted the payment, exchange rates can make the amount you see differ slightly.
- We will email you when the refund has been sent.
4. What happens to your access
Access to the paid lessons ends when the refund is made, and you are signed out. Your account stays open, so you can still see the free preview. You can delete the account on your account page whenever you like.
5. One refund per person
The refund window is there so you can try the course and change your mind. It works once. If you buy again after a refund, that second purchase is final, unless the law where you live says otherwise.
6. After 14 days
After the window we do not refund a change of mind. We still put things right, at any time, if:
- you were charged twice;
- you paid but the course never unlocked and we could not fix it;
- the course was not what this site described.
7. If you live in the European Union or the United Kingdom
The law gives you 14 days to withdraw from something you bought online. Every buyer gets our 14-day refund window wherever they live, so your right to withdraw is covered by it. You do not need to give a reason, and an email saying you want to withdraw is enough.
Nothing on this page limits the other rights your consumer law gives you, for example if digital content is faulty or not as described.
8. If the licence was broken
We can refuse a refund if you broke the licence in the terms, for example by sharing your login or copying the lessons. This does not remove the legal right of buyers in the European Union and the United Kingdom to withdraw within 14 days.
9. Before you dispute a charge with your bank
Ask us first. Email celestelincorporation@gmail.com and we aim to answer within 2 business days. A refund from us is faster than a bank dispute, which can take weeks, and while a dispute is open your access is paused.
If you see a charge you do not recognise, tell us and we will look into it straight away.
10. Contact
You can reach Celestel Enterprises LLC by email at celestelincorporation@gmail.com or through the contact page. This policy is part of the terms.
This page explains how Lstand works. It is not legal advice for you or your business. Questions about it: email celestelincorporation@gmail.com or use the contact page.